FAQS

Are there any passenger weight restrictions?

There is an individual weight restriction of 116 kg/256 pounds for our experiences as they utilise either helicopters or ski planes. Please contact us on info@mtcookguides.co.nz or 0800 68 2665 (within New Zealand) if you would like to join a trip and are over this weight limit.

Do we have to make a booking? How far in advance?

Each year seems to get busier in the Aoraki/Mt Cook National Park, therefore our advice is to book as early as possible. It is impossible to predict how far in advance particular trips will sell out, so as soon as you know which trip and day you want, contact us as soon as possible.

You can do this easily by booking online on this website, via our secure form also found on this website or by phoning +64 3 435-1001 or tollfree (within NZ) 0800 MT COOK  (0800-68-2665)

If for some reason you need to cancel your trip, then let us know as soon as possible. Most trips are fully refundable provided that we receive your cancellation twenty-four (24) hours prior to the reporting time. Please see the terms-and-conditions section on this website for more details.

What happens if our trip is affected by weather?

Operating in an alpine environment means that we are subjected to rapid changes in environmental conditions. If your experience is cancelled by us for any reason you will have the option to reschedule or have the total cost refunded.